Welcome to a groundbreaking episode of the CX Goalkeeper Podcast, where we dive deep into the world of AI and its impact on customer experience and leadership. In this episode, our host Gregorio Uglioni is joined by Paul Banks, an expert in AI and the Founder and Managing Director of Javelin content management. Get ready to explore the fascinating intersection of technology and humanity, and how it's reshaping the business landscape. About This Episode: Are you ready to unlock the secrets of balancing AI with the human touch in your business? Join us as Paul Banks shares his invaluable insights on integrating AI into customer experience and leadership. This episode is a treasure trove for professionals in CX, digital, customer service, and senior management, providing practical advice and visionary perspectives. Why Listen: Discover how AI can enhance, not replace, human interaction in business.Learn about the future of AI in retail and customer service.Gain insights into upskilling and adapting to an AI-driven workplace.Paul Banks' Contact Information: LinkedIn: https://www.linkedin.com/in/paul-banks007/ Connect with CX Goalkeeper: Follow us on your favorite podcast platform for more insightful discussions.Engage with us on social media: https://www.linkedin.com/in/gregorio-uglioni/Subscribe to our podcast here on your preferred platform: https://www.cxgoalkeeper.com/podcast Don't miss out on this eye-opening conversation about the future of AI in business. Tune in to this Episode with Paul Banks for a compelling look at how AI is transforming customer experience and leadership. Listen, learn, and lead the change in your organization.