I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business. Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/ Stacy's webpage: https://doingcxright.com/ Stacy's podcast: https://doingcxright.com/podcasts/ Why You Can't Miss This Episode: Learn how to humanize your business and why it's crucial for success.Discover the power of leadership in creating a positive organizational culture.Gain actionable strategies for enhancing employee engagement and customer loyalty.Find out how to balance professional and personal life for optimal well-being.Get inspired by Stacy's journey from corporate roles to entrepreneurship. Episode Summary: Stacy Sherman dives deep into the importance of doing customer experience right, emphasizing the need for businesses to be humanized and leaders to foster a positive culture. She shares strategies for improving employee engagement, the role of technology in CX, and the impact of leadership on organizational culture. This episode is packed with insights on maintaining personal integrity, the importance of pausing for growth, and the vision for a compassionate future in the workplace. Follow and Subscribe for More Insights: Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience. Episode Page: https://www.cxgoalkeeper.com/StacySherman2024Podcast Page: https://www.cxgoalkeeper.com/PodcastListen on Apple Podcast: https://apple.co/3qYr4nhListen on Spotify: https://bit.ly/3GhCGXeCXGKWatch on YouTube: https://www.youtube.com/@cxgoalkeeperLearn more about me: https://www.cxgoalkeeper.com/AboutmeYour feedback is invaluable to us. Please subscribe, follow, and leave us your thoughts or reviews. Your insights help us keep the conversation going and deliver content that resonates with you.