Welcome, Today, we have the privilege of hosting Suvi Lindfors, a luminary in the customer experience, particularly customers' feedback domain. With her profound insights into Voice of the Customer (VoC) technologies and employee empowerment, this episode is a goldmine for anyone keen on elevating their business. Lumoa's webpage: https://www.lumoa.me/ Follow Suvi on LinkedIn: https://www.linkedin.com/in/suvilindfors/ Why You Can't Miss This Episode: Unlock the secrets to leveraging Voice of the Customers and Voice of the Employee data for strategic decision-making and fostering a customer-centric culture. Suvi Lindfors shares invaluable advice on breaking down data silos, making actionable insights accessible, and the vital role of employee empowerment in driving innovation. This episode is a must-listen for CX professionals, senior managers, and C-suite leaders looking to transform their organizations. Episode Summary: In this episode, Greg engages in an enlightening conversation with Suvi Lindfors about the transformative power of Voice of the Customer (VoC) technology. They deep dive into Lindfors' extensive background in customer experience, emphasizing the importance of leveraging VoC and Voice of the Employee data to inform company-wide decisions. The discussion highlights strategies for enhancing employee access to VoC data to drive better decision-making, the challenges of data silos, and the significance of making VoC insights accessible across all levels of an organization. Lindfors advocates for a culture of inclusivity, decision-making courage, and the pivotal role of actionable insights in fostering a customer-centric business environment. Follow and Subscribe for More Insights: Your journey towards exceptional customer experience doesn't stop here. Follow and subscribe to the CX Goalkeeper Podcast on your preferred platform. Dive deeper into the world of CX with more episodes packed with expert insights and actionable strategies. Episode Page: Suvi Lindfors on CX GoalkeeperPodcast Page: CX Goalkeeper PodcastApple Podcast: Listen on AppleSpotify: Listen on SpotifyYouTube: Watch on YouTubeAbout Me: Learn More About Your HostWe're eager to hear from you! Your feedback helps us improve and tailor our content to your interests. Please leave your comments, share your thoughts on this episode, and let us know what topics you'd like us to explore in future episodes. Together, let's keep the goal of exceptional customer experience at the forefront of business transformation. Thank you for tuning in, and don't forget to subscribe and follow the CX Goalkeeper Podcast for more insights into transformation, leadership, and the art of customer experience.