In Asia, the importance of inclusion in enhancing customer experience cannot be overstated. With its diverse population comprising various ethnicities, cultures, languages, and traditions, creating an inclusive environment is crucial for businesses to effectively cater to their customers' needs...

KPMG asserts that with all the focus around modernization and/or transformation over the last few years, there is growing recognition that perhaps employees are feeling exhausted. They’re facing one modernizing initiative after another—or multiple initiatives simultaneously—often with competing...

IDC predicts that in 2024, 50% of APAC cities and states will pilot GenAI to improve efficacy in community outreach and customer service, procurement, staff recruitment and training, and software development. The latest IDC FutureScape report predicts that AI and automation technologies will...