How do we deliver value in Kanban?  In this episode, John starts off by talking about by briefly introducing evidence-based management (EBM) and explains its 4 key values: time to market, ability to innovate, current value and unrealized value.  John then moves on to look at how these values operate in the context of Kanban (2:35) and things that may actually harm your ability to deliver value.  John then goes on to talk about classes of service in Kanban and why in his opinion, intangible is the preferred class of service.  --- Send in a voice message: https://anchor.fm/dailyflow/message