Michael Ackerman is currently the director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing and the director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an acute care nurse practitioner at St. Joseph's Neighborhood Hospital in Rochester, New York. Today, we talk about nursing, healthcare innovation, and opportunities for designers in the healthcare industry. ...

This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD013 // Designing a Learning System for the Good Life. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of...

Ruth Kikin-Gil is a design strategist, a digital product designer, and a practical dreamer who focuses on product innovation across devices, input methods, and platforms. At Microsoft, she leads the Responsible AI Practices for Microsoft's security organization. She helps drive responsible AI and Microsoft through serving on multiple AI and ethics in engineering and research workgroups. Ruth is a co-creator of the Guidelines for Human-AI Interaction, and is on the programming committee of...

Marina Nitze is co-author of the book Hack Your Bureaucracy and works at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. Marina is also a fellow at New America's New Practice Lab,...

Lisa Elzey Mercer is a designer, educator, and researcher. Her interests are in developing and executing design interventions focused on the topics of human trafficking, incarceration, race, and racism. She's an Assistant Professor of Graphic Design and Design for Responsible Innovation at the University of Illinois Urbana-Champaign. We talk about learning to see, and responding to, racialized design.  Listen to learn about: Ethics in design Impact over intent Racism Untaught The...

Rich Wiener is an educator and consultant who works to engage K-12 learners at a high level, and has zeroed in on design thinking as a key component. Rich's career has included being a school principal, Director of Curriculum for Ramsey Public School District in New Jersey, and an adjunct professor of education at Columbia University. We talk about the impact of design thinking in K-12 education. Listen to learn about: The design thinking classroom program in the Ramsey public school...

Kara DeFrias is the current Chief of Staff for the Intuit QuickBooks Platform, with a background rich in both private and public sector experience. Previous work includes serving as senior advisor to the leadership team of the technology and design consultancy 18F in the Obama Administration, founding TEDxIntuit, and being part of the Emmy Award-winning production staff on the Oscars. A do-gooder at heart, Kara has done pro bono digital strategy. Today on the show we talk about UX and moving...

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Opioid Overdose Epidemic. Our guest today is Stacy Stanford, the Senior Director of Overdose Injury and Violence Prevention at the National Association of County and City Health Officials in Washington DC (NACCHO). At NACCHO, she leads the overdose injury and violence prevention team to deliver funding and technical assistance to more than 60 communities across the United States.   Listen to...

Diana Sonis is a passionate believer in holistic 360 strategy and design, with extensive expertise in UX and CX design, service design, and design thinking. Lis Hubert is an acclaimed design and strategy thought leader, writer, and speaker with extensive experience in digital strategy, customer experience, information architecture, and design. Together, they founded CX by Design, a human-centered design company that helps businesses design people-centric products, services, and organizational...

Sarah Cantor is a co-founder and the executive director of Greater Good Studio, where she and her team think of themselves as pissed-off optimists. We talk about design for good, ethics in design practice, and creating social impact. Listen to learn about:  Human-centered design Greater Good Studio’s project “gut check” The power designers wield Better ways of co-designing with clients Community-based design work Our Guest Sara Cantor is a creative leader and human-centered designer...

This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD012 // Want Better Outcomes? Find Better Problems. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this...

Chelsea Mauldin is the Executive Director of the Public Policy Lab and an adjunct professor at Columbia University's School of International and Public Affairs.  Listen to learn about: The work of the Public Policy Lab How design and design thinking can help governments make better public policy Human-centered design in public policy The preparatory work that often goes underrecognized in the design cycle  Our Guest Chelsea Mauldin is a social scientist and designer with a focus on...

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Future of Higher Education. Our guest today is Bryan Alexander. Bryan is a senior scholar at Georgetown University and runs a consultancy focused on the future of higher education.  Listen to learn about: The current state of higher education Student loan debt and the financial structure of universities and colleges The role of tech and digital platforms in higher ed The effects of the lack...

Dr. Abby Bajuniemi holds a PhD in applied linguistics from the University of Minnesota and is currently a user researcher in industry. We talk about language, design research and researcher self-care. Listen to learn about: How language and linguistics affect design The interaction of society and language Trauma-informed user research Researcher self-care The importance of asking for help Language and technology Being mindful about the language used in design Our Guest  Abby is the...

This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Strategic Foresight. Our guest today is Bart Édes. Bart is a professor at McGill University in International Development. Listen to learn about: Future thinking and strategic foresight The benefits of using of foresight  How to start using foresight in your organization Teaming up with a futurist Three skills decision makers need to prepare for the future The Futures Wheel  Our Guest Bart Édes...

Jos Harrison is the global head of brand experience and design at Reckitt. We talk about brand experience design and commercial design for good. Listen to learn about: Brand building Finding ways for companies to do good in a way that builds brand  Learning design Omnichannel communication and its effect on brand building Design’s role in creating a better future  Our Guest Jos is obsessed with bringing brands closer to people — in all the ways (big and small) that improve lives, making...

Marc Bolick is the managing partner of the DesignThinkers Group. We're talking about innovation and culture, the future of work and designing value. Listen to learn about: DesignThinkers Group Using design thinking in innovation strategy and projects The future of work Innovative leadership International Development Change management and “corporate antibodies” Our Guest Marc leads DesignThinkers Group, an innovation support firm with consultants across North America and associates in 20...

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast.  This episode continues where episode 89 on crafting transformation stories left off, and focuses on telling your solution’s transformation story.  This episode is based on this article: ALD011 // Protect Your Solutions with Transformation Stories: Part 2 — Telling Well. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the...

Raja Schaar is an industrial designer, afrofuturist and doomsday optimist. She is the Director at Drexel University's product design program and co-chair of the Industrial Designers Society of America, Diversity Equity and Inclusion Council. Listen to learn about: Raja’s career in design Climate change and design How Raja uses science fiction and futurism in her teaching and work Black Girls STEAMing Through Dance Social Impact Design The power of design Media resources for designers...

Dr. Jane Hession and Ronan Healy are the founders of How Might We, a service design studio in Ireland. We talk about Lego Serious Play, creating together, and designing for being.   Listen to learn about: The importance of giving adults permission to be playful The LEGO Serious Play method  How LEGO Serious Play can unlock creativity and innovation The changing view of the workplace and how teams work post-COVID-19 Design for Being philosophy   Our Guests Dr. Jane Hession and Ronan...

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode shows you everything you need to create your solution’s transformation story (and why it’s so important to do so). This episode is based on this article: ALD010 // Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101...

Michele Ronsen is the founder of Curiosity Tank, a leading user research consultancy and educational institution, helping individuals and organizations learn how to ask better questions, conduct research, and make better decisions around the world.   Listen to learn about: The benefits of user research to designers User research skills Quantitative vs qualitative research Curiosity Tank’s six-workshop series, Ask Like a Pro Where user research is headed   Our Guest Michele Ronsen is an...

Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about what to do when you need to solve like a designer FAST. This episode is based on this article: ALD009 // The 30-Minute Solution Matrix: How to Think and Solve Under Pressure. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s...

Thomas Wedell-Wedellsborg is the author of What’s Your Problem and coauthor of Innovation as Usual. We talk about problem reframing, developing innovation skills, and the power of thinking deeply about problems.   Listen to learn about: Framing and reframing problems Helping teams and companies to change their approach to problem-solving Thomas’ books Advice for companies and individuals wanting to learn problem reframing A shortcoming in design thinking tools The future of innovation and...

Josina Vink is a designer and researcher based out of Oslo. They're often working in the spaces of health and care, and focusing on shaping social structures. We talk about systemic service design, design labs in healthcare, and the potential of critical approaches to design practice. Listen to learn about: Service design in the health and care industries Changing the focus of service design The ideas of coexistence and plurality in design The state of design labs in the healthcare...