Service design remains in focus at the e-Governance Conference – this year hosting a keynote by the former Director of Design for the UK Government, Lou Downe. The founder also of the School of Good Services, a design and consulting practice that resulted from the wide reach of their design principles, and the book ‘Good Services: How to Design Services that Work’. A start in the arts, the switch to service design. To then set such standards and practices to create a community of designers committed to making good services. Many interesting things to unpack, in this introductory episode of the Digital Government Podcast. From the essence of services, through designing them all, to fostering a culture of innovation across government – dive in. Interested in getting more insights into good service design? Join us at the e-Governance Conference on 22-23 May 2024! Check the programme and get your tickets at egovconference.ee