Join us for an enlightening episode as we welcome a special guest, a Machine Learning Director at Intercom, who shares valuable insights and challenges common misconceptions about Artificial Intelligence. Our guest unravels the art of scaling AI models for customer support, enabling them to proficiently handle a diverse range of questions. Discover the strategies employed to train AI systems for accurate and efficient responses. What's more, Intercom has just released their newest generative AI-based customer chatbot called Fin! Check it out here: https://www.intercom.com/fin Join us for this insightful conversation that demystifies AI, uncovers the potential of scaled models in customer support, and showcases the significance of data scientists in this ever-evolving field. Tune in and be inspired!