Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Also in this episode: * Mosaic updates * Southwest *lowers* elite qualification requirements * United switching to boarding with Windows first * Beond reveal * AA wants to bring back JFK-HND * ITA Airways announces seven new destinations for Summer 2024 * PSM fire engine issues * AA backfilling NEA breakup in New England * Rolls-Royce to cut 2,500 jobs in cost cutting drive * More MAX build issues For our Patreon subscribers we have bonus content, including: * Interesting Emirates loyalty stats * Delta talks loyalty in its Q3 earnings * BermudAir backtracks on all-premium play * KLM getting worried about AMS slot cuts * Deforestation avoidance carbon offset scam had two major US airlines as customers * New AA Business Program * A plan with a lot of baggage! MEPs push for airlines to stop charging for carry-on bags And plenty more. Enjoy the show!