This week Charli has  Michael Piantedosi on to talk about culture within the company Michael Piantedosi is the North America Service Leader for Druck and Panametrics, a Baker Hughes business. In this role Mike focuses on customer satisfaction, reducing in-house turnaround times, implementing best practices for wing-to-wing fulfilment, while simultaneously improving transparency for all customers. In addition to driving operational rigor, Mike partners with all Service Centers worldwide to lean out a very complex process and make it a world class experience for customers. Prior to joining Baker Hughes Mike was in retail management for 14 years where he worked for iconic brands such as Target, Gap Inc., and Ahold USA. He enjoys leading large teams while having fun and driving a strong talent culture. Michael holds a bachelor's degree in Business Management from Suffolk University as well as an MBA from Endicott College. Michael currently resides in Georgetown, Massachusetts with his wife Deana and two son Antonio (6) and Nicholas (2). Michael enjoys spending time with his family and friends, playing the piano and working on classic cars in his spare time. Read up at EmpoweringPumps.com and stay tuned for more news about EPIC in Atlanta this November! Find us @EmpoweringPumps on Facebook, LinkedIn,  Instagram and Twitter and using the hashtag #EmpoweringIndustryPodcast or via email [email protected]