In Episode 14, John welcomes Dr. Sam Knapp back to the podcast.  Sam was fresh off his Lifetime Achievement Award in Ethics Education from the American Psychological Association.  After John's first attempt at listener mail, the topic moves toward ethics education and ways to contemplate positive ethics.  Rather than looking at remedial ethics or the ethics floor, John and Sam give plenty of examples about striving for the ethical ceiling.  The focus on quality enhancement strategies grew out of risk management strategies.  From a quality enhancement perspective, Sam and John give several examples of what may trigger the need for quality enhancement strategies.  They also review four quality enhancement strategies: 1) consultation, 2) empower collaboration, 3) documentation, and 4) redundant protections.  Sam and John also talk about psychologists' emotional reactions to patients.   At the end of this podcast, the listener will be able to:   1. Outline three quality enhancement strategies, 2. Describe how to prepare for a helpful consultation, and, 3. List the reasons why redundant protections are helpful in clinical practice.   Click here to earn one APA-approved CE credit   Resources for this podcast   Ethical Issues With Patients at a High Risk for Treatment Failure  Samuel J. Knapp and John Gavazzi   Can Checklist Help to Reduce Treatment Failure? Sam Knapp and John Gavazzi   Quality Enhancement Strategies - PowerPoint John Gavazzi, PsyD ABPP   Episode 8: The Dark Side of Ethics - False Risk Management Strategies    Therapists' Anger, Hate, Fear, and Sexual Feelings: National Survey of Therapist Responses, Client Characteristics, Critical Events, Formal Complaints, and Training Ken Pope and Barbara G. Tabachnick