The IRS is telling lawmakers that billions of dollars in multi-year modernization funds are helping the agency provide a level of customer service that taxpayers expect — and is asking for more funding to keep up with that demand. The agency handled a million more calls this filing season, compared to the 7.7 million it answered last year — and three million more calls than in 2022. The IRS exceeded its customer service goals for the second year in a row, providing an 88% level of phone service during this year’s filing season. That’s compared to only 15% of callers getting through to the agency in 2022. On average, callers on its main phone lines got their questions answered in about three minutes. Learn more about your ad choices. Visit megaphone.fm/adchoices