What is it like navigating attention and focus in an emergency situation? Nurse of 40 years and Emergency Response Coordinator at Mass General Hospital Clinic, Patricia Simpson, talks about the complexities that arose as the city of Chelsea, MA addressed diverse and urgent needs at the height of the COVID19 pandemic. She shares that the success of their response team stemmed from having Emotionally Intelligent leaders who supported complex teams through kindness and empathy.  FPP is brought to you by Key Step Media, a media publisher of Emotional Intelligence, Mindfulness & Leadership content. If you’re drawn to learning more about emotional intelligence, you might be interested in the Building Blocks of Emotional Intelligence. This set of primers offers the what, why, and how for each of the 12 competencies in Daniel Goleman’s EI model. To learn more visit our shop at keystepmedia.com/shop.   Support the show (https://www.patreon.com/firstpersonplural)