Rachel Frank is the Premium Account Executive at the United Center, home of the Chicago Bulls and Chicago Blackhawks. She is dedicated to creating lasting memories and providing exclusive luxury experiences for premium clientele and their guests. Highlights from this episode: "I found that communication is the key to wearing many hats well."   "You have to be okay asking questions and knowing that you're not going to have the answer to everything."   "Be willing to listen and learn from your peers and those who have more experience than you."   "When someone asks you to do something you might not want to do, or you don't think it's your responsibility. Think about the fact that they trust you enough to put that  thing in your hands."   "It's the relationships you foster offline that are invaluable." Shownotes can be found at ryanleak.com/followership.