First people, then business, then finances. That’s the ideal priority order of decision-making according to the former CEO of Best Buy, Hubert Joly. Hubert joins On Leadership to share the lessons he learned from the transformation he led at Best Buy, discussing the importance of creating a positive and inclusive work environment, empowering employees, and fostering a growth mindset. His insights are drawn from his framework, or what he calls the six ingredients of human magic, as outlined in his bestselling book The Heart of Business: Leadership Principles for the Next Era of Capitalism. How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports.