What new and evolving security threats will you be grappling with this year? We dig into Trend Micro’s cybersecurity predictions for 2020 from their latest report, The New Normal. On the agenda: The evolution of ransomware and IoT attacks, deep fakes, targeting employees through their home networks, and more. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/059

When do acquisitions make sense for your MSP? Greg Sharp, founder of a New Zealand MSP called base 2, has done three acquisitions so far. In this on-stage interview recorded live at Frankly MSP Live 2020, Greg shares his insights on assessing prospective sellers, financing strategies, and best practices for integrating the new company into your own. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/058

All the greatest bits and bites from 2019, rounded up on one delicious episode. Start here for ideas and inspiration to make positive changes in your MSP this year. We’ve pulled together key insights from interviews on security, marketing, managing the service desk, and more. See show notes and access resource links for this episode at https://www.auvik.com/franklymsp/podcast/057

Auvik CEO Marc Morin explores the leader’s role in holding the vision for the company and encouraging their team to stretch.

Arlin Sorensen, VP Brand and Ecosystem Evangelism at ConnectWise, tells us what MSPs think about the most, and shares his thoughts on where the managed services industry might be headed in the next few years.

“It’s bigger than all of us.” MJ Shoer, executive director of the new TSP-ISAO, tells us what the ISAO is, who’s behind it, how it works, and why you as an MSP absolutely need to join it. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklymsp/056

Anthony English, author of How to Sell Your IT Services (Without Feeling Sales-y) shares a few simple techniques for taking the pressure and anxiety out of the MSP sales process.

Former MSP Andrew Moon shares a personal story of burnout and recovery, the norms he sees pushing MSPs into workaholic mode, and advice for bringing balance and happiness back into your business.

Justin Reinmuth, an insurance agent who specializes in working with technology service providers, walks us through what insurance coverage your MSP needs and why, and how to make sure you’re using insurance optimally as a protection strategy.

Joseph Landes of Nerdio walks us through how to take advantage of four Microsoft programs that can save MSPs up to 80% on Azure costs and lay the foundation for a profitable cloud practice. Show notes at https://www.auvik.com/franklymsp/052

“We’re all in this together,” says Wes Spencer of Perch Security. Wes discusses the scope and nature of recent MSP-focused ransomware attacks and the practical steps you can take right now to protect yourselves, your clients, and the managed services industry.

Bestselling business author Mike Michalowicz joins us to chat about his newest book, Clockwork. We also discuss his former life as an IT service provider, what that business taught him about success, and how to stop carrying your business on your back. BONUS! A rap puppet video and a few familiar voices help us celebrate Podcast 50. Show notes (& bonus video!) at https://www.auvik.com/franklymsp/050

Scott Millar of IT Rockstars shares his proven methods for generating a steady stream of leads with video, and how to overcome common objections to getting in front of the camera. Show notes at auvik.com/franklymsp/049/

Chris Reckord, CEO of the only pure-play MSP in Jamaica, talks about what’s happening in tech on the island, a few of the successes and challenges his MSP is experiencing, and what opportunities might exist for you in Jamaica. https://www.auvik.com/franklymsp/podcast/048/

WatchGuard’s Ryan Orsi explains the Wi-Fi security framework he wants to see supported industry-wide—and how MSPs can use it to generate more business.

Consultant Erick Simpson discusses why a dedicated dispatcher is well worth the investment for your MSP, how to know when you’re ready to make that hire, and best practices for the role. Neil Holme, Impact Business Technology, shares 1 Thing that’s made a difference to his MSP business.

Craig Pollack of FPA Technology Services discuss why words matter to his MSP and how the language we use can shape market perceptions. Barb Paluskiewicz of CDN Technologies shares 1 Thing—and a personal story—that’s made a difference to her MSP business.

Caleb Christopher of Infosec Consulting walks us through a weighted decision matrix and how to use one to make confident decisions with full team buy-in. Nathan Rizzo, Rx Technology, shares 1 Thing that’s made a difference to his MSP business.

Sitima Fowler reveals the powerhouse marketing tactics that have helped her build Capstone IT from startup to three locations and $6 million in revenue. Plus, we hear from Richard Tubb in an excerpt from the special episode for the May 2019 Frankly MSP Brain Trust.

Todd McQuilkin of Air-IT shares how the Service Desk Institute has helped his MSP grow its efficiency and profitability. Aaron Marks of ArcSource Consulting shares 1 Thing that’s made a difference to his MSP business.

Lynn Souza of Kyber Security shares why she chose to leave behind 30 years of branding to shift from MSP to MSSP, the pains and challenges of that shift, and the upside her company has enjoyed. We dig into the results of a cybersecurity survey from Continuum, and Aaron Kane of CTI technology shares 1 Thing that’s made a difference to his MSP business.

Tobin Lehman of marketing agency New North tells us what makes an MSP website great at bringing in leads and where to focus your efforts if you want to improve your lead numbers. Daniel Abdallah of the Brookfield Group shares 1 Thing that’s made a difference to his MSP business.

Channel veteran Ted Hulsy shares his insider tips on preparing the ground for a successful first sales hire in your MSP. Beth Burnside, CEO of CMIT Solutions of Erie, offers up a success secret that has helped her double her MSP’s revenue every year for 5 years.

MSP Martin Haak shares how outsourcing his IT service delivery grew his business by almost 50% in one year, shifted his mindset, helped him take a true vacation, and left him free to focus on sales, strategy, and leadership. Dom Price of Atlassian shares 1 Thing that could change your MSP business.

Thinking about offering private cloud to your MSP clients? Best to go in with your eyes wide open, says John Watkins of Florida-based inRsite IT Solutions. John walks us through what it took to build his MSP’s thriving private cloud offering, including the many hurdles and challenges they had to overcome on their way to profitability. Corey Kirkendoll of 5K Technical Services shares 1 Thing that changed his MSP business.