Why is friction both good and bad for your organization How can leaders identify and reduce bad friction? My guest on this episode is Bob Sutton who is an organizational psychologist, professor emeritus at Stanford, New York Times bestselling author, and speaker. During our conversation Bob and I discuss: Why you should think like a “friction fixer” regardless of your positionWhen and how to apply “good friction” to slow things down for better decision makingHow to identify good and bad friction in your organizationWhy empathetic leaders seek out the “friction” in their organizations and then work to reduce itHow to play the “subtraction game” and how it can help your organization Connecting with Bob Sutton Connect with Bob Sutton on LinkedIn Learn more about Bob and his latest book, “The Friction Project”