Indian Health Service CIO Mitchell Thornbrugh joins HealthCast to talk about ways that IHS is progressing in its modernization program and the need for a patient-centered, human-centered approach to care. He notes that IHS is working with across levels of government to provide better health care, ultimately, to Native Americans and Alaska Natives living in diverse communities nationwide. Modernizing a health care system is a big task, with organizations having to prioritize customer experience and leverage technology to move toward modern, patient-centered care. At the Indian Health Service (IHS), replacing the existing Resource and Patient Management System (RPMS) means replacing the oldest legacy system in the Department of Health and Human Services (HHS).