COVID-19 has changed the way we shop - perhaps forever. There is no retailer unaffected. But while many in the industry are experiencing hardships they might never bounce back from, it's not all doom and gloom. Retailers and consumers alike are changing the way they interact and operate. The tenancy mix has changed. We've seen a surge to online, and retailers meeting the demand by investing in their online operations. We've seen digital innovations adopted at lightning speed. And we've witnessed a more health and value conscious consumer, voting with their feet if their expectations aren't met. The next time you head down to local shopping centre, it might not look exactly like you remember it. In this podcast, Luke Ritchie, National Head of Retail and Consumer Products at Grant Thornton, highlights how retailers are adapting their services, what the shopping centre of the future looks like and the intersection of the digital and in-person shopping experience.