On this week’s episode of Grease the wheels, we apply some “yang” to last week’s “ying” of putting Service Advisors and Service Managers to the rack. The episode title comes from the customers in this case, which we make readily apparent. We go over some of the dumbest, most out of line, and most dramatically overblown customer reactions as well as some of their less than reasonable moments for calling a shop. From using quarter clutch and getting mad at the technician, to calling the manufac...