While New Yorkers have dedicated their energy to fighting the novel coronavirus (COVID-19) epidemic, it is easy to forget about the ongoing problems many across the city are suffering from — and the fact that, for many, those problems have been worse in the last few months. It also has us thinking anew about what it means to be a human services essential worker in this moment. Our guest, Ariel Zwang, CEO of Safe Horizon, says it is time to address systemic failures throughout the human services sector.