Lisa Sanders, MD, is author of  the popular NYT column, Diagnosis, which inspired the TV program, House M.D. Another NYT column is the basis for a 7-hour documentary on the process of diagnosis, which airs on Netflix in 8/19. Her most recent book is Diagnosis: Solving the Most Baffling Medical Mysteries. The podcast conversation is about how to organize the patient encounter, techniques for showing the patient that you're interested in their story, use of video tape with residents and coaching residents.