Tom Campbell, MD, author of DocCom module on the Family Interview, explains how is the family interview different, the first steps in the family interview, the importance of the genogram, techniques to handle the disruptive family member and the biggest pitfall in the family interview.

Listen to Eric Manheimer, MD, a producer and writer on the successful TV series, New Amsterdam, based on his book, Twelve Patients: Life and Death at Bellevue Hospital, where he was the medical director for 15 years. He discusses how to allow space for the patient to talk; the opening questions to elicit the story, so that clinicians understand what exacerbates the diseases; major factors why patients won't divulge their stories and much more. 

Zeev Neuwirth, MD, MPH, MACP, discusses his proposed shift on how we think about healthcare - less concerned with technical aspects and more concerned with people; the marketing mindset focused on consumers; communication changes when we think about patients as consumers and valued customers; and how this technique influences the amount of time a clinician spends with the "consumer."

Sheira Schlair, MD, MS, talks about how to get ready to listen, the elements of active listening including non-verbal cues, the five stages of active listening and the major mistakes in listening.

Erika Manu, MD, co-author of DocCom Module 23, The Geriatric Interview, discusses how to speak with older patients and why raising your voice is not advised; sitting without back light; working with the team to assess the patient; confidentiality when a caregiver is involved, plus other important techniques.

Richard Kravitz, MD, discusses how technology will impact the request for specialty consultations, three types of responses to patients who want consultations, the barriers for clinicians to talk with patients about their requests and how denial for requests impacts patient satisfaction scores.

Steven Locke, MD, offers recommendations for clinicians who want to use telemedicine. Find out about treating patients across states or around the world, the differences in communicating in person vs. remotely, why certain video platforms can't be used and the biggest mistakes clinicians make in telemedicine. 

Auguste H. Fortin VI, MD, MPH, MACP, the lead author of the book, Smith’s Patient-Centered Interviewing: An Evidence-Based Method, fourth edition, discusses 11 steps for interviewing the patient as outlined in the book, and the biggest pitfalls of the patient interview, such as not setting the agenda, which leads to "door knob conversations." 

Kathleen Kieran, MD, discusses five conflict styles to use with patients and colleagues. 

Julie Crosson, MD, shares 10 tools she teaches to help physicians negotiate the agenda with their patients, which helps improve patient satisfaction.

Sal Mangione, MD, discusses the royal road to diagnosis, where 80 percent of the diagnosis is based on history taking, which he describes like writing a play. 

Marla R. Rowe-Gorosh, MD, discusses how to use the Ask-Respond-Tell technique with patients. She talks about how to be more empathic and why it saves time and how to use the PEARLS technique.

Listen to our expert, Lars Osterberg, MD, discuss the shared responsibility of clinicians and patients for medicine adherence, motivating patients to engage in treatment, the major reasons why patients don't take their meds and how to uncover the truth about patients taking medicines.

Joan Lowery, MEd, discusses the three components of effective listening skills, teachback tips, the relationship between listening skills and empathy, how listening leads to shorter appointments with patients, four barriers for active listening, the characteristics of good listeners and the joy that listening brings to the clinician. For a list of reading material on listening skills, contact Joan at  [email protected]

Nicole Defenbaugh, PhD discusses verbal and non-verbal tips for listening with empathy and how empathic listening improves outcomes for the patient and reduces errors, and improves HCAHPS scores and the clinicians' well being. Find out when silence is golden.

Peter Lichstein, MD, FACP, FACH, discusses a core set of steps to end the relationship, what happens when difficult patients need to be dismissed and how to manage saying goodbye to patients.

Julie Crosson, MD, discusses proven techniques on eliciting agenda items and negotiating those items, which helps ensure patient and provider satisfaction.

Cardiothoracic surgeon, Kathy Magliato, MD, MBA, FACS, recommends that every surgeon be prepared for a conversation about an organ donation and can learn by reaching out to their organ procurement organization. She discusses how to help families in tragic situations and how to close the loop with the family about the organ donation.  

Maria Alkureishi, MD, explains the mnemonic HUMAN LEVEL when using the computer in the exam room. She serves as a primary physician for infants, children and teens at the University of Chicago. She is a leading researcher on incorporating computers in the exam room. She has presented at many national and international meetings on the subject. She has contributed to DocCom Module 14 on Non-verbal communication, which includes important information on computer and electronic medical records. 

Listen to "social media's leading physician voice" Kevin Pho, MD, founder of KevinMD discuss rules about using social media, the elevator rule, what to do if you've posted something you wished you didn't, what platforms are best for social media and where you should post personal info.

Clarence Braddock, MD, MPH, MACP, talks about Encouraging Patients to Participate in Shared Decision Making. He discusses his widely used framework for teaching and evaluating the quality of shared decision-making that saves time and lowers the likelihood of malpractice claims. He is the former Chair of the Board of Directors of the American Board of Internal Medicine and was a founding member of the Academy for Professionalism in Health Care. He is the author of DocCom Module 17 on...

Kelley Skeff, MD, PhD, Co-Director of the Stanford Faculty Development Center for Medical Teachers, discusses why chronological history of present illness is so important, how chronological HPI impacts the clinician's time and the patients' insight into the evolution of their illness. 

Elizabeth Cleek, PsyD, Chief Program Officer & Vice President, and Pia Pyne Miller, MPH, CPO & VP, at the Arnold P. Gold Foundation, talk about Tell Me More: Creating Opportunities for Communication. Learn how to build rapport and connect with patients at the same time combating compassion fatigue.

Damara Gutnick, MD, discusses the world-wide campaign to ask patients, "What Matters to You?" which saves clinicians time, reduces falls and has the potential to improve HEDIS measures. she is the medical director of the Montefiore Hudson Valley Collaborative and an associate professor of epidemiology and population health at the Einstein School of Medicine.

Elizabeth Gaufberg, MD, MPH, Associate Professor of Medicine and Psychiatry at Harvard Medical School, discusses guidelines when confronting challenging boundary issues.