Vicky Crichton, Director of Public Policy at the Scottish Legal Complaints Commission speaks with Hey Legal about what solicitors and firms can do to avoid complaints and why communication on progress and fees are key. Recorded before the current crisis, the information remains highly relevant to the new way of working where client demands will still continue. Follow the Scottish Legal Complaints Commission: @slcccomplaints Follow us across our socials @Hey_Legal Head over to HeyLegal.co.uk to subscribe to our full list of CPD Sessions. For information regarding your data privacy, visit Acast.com/privacy