What can I say about today's guest that has not been said already? Well, let me give it a go. I got some time with one of the most recognisable names in the UK hotel scene, Sally Beck - General Manager of the quite stunning Royal Lancaster Hotel in London. Sally's career is just brilliant and we get through a lot, including:- Growing up in pubsGetting a start in salesCitroen 2CVsAdvancing through SalesStepping up to GMHosting UEFA (And the creative thinking that won it)Last minute openingsPositive PressureTransparency & CommunicationThe Hoteliers Charter And so much more. Sally is one of the UK's most prominent hoteliers and for a very good reason. She clearly cares deeply about the industry but critically hasn't has done her fair share to help improve it. It was just wonderful to get some time with her and I hope you'll agree, it's a fabulous chat. Enjoy! The Guest Sally has been the general manager at Royal Lancaster London since 2012 and during her time has managed a £85m refurbishment investment programme of the hotel, which was unveiled in 2019. She continues to be a shining light for the UK Hotel scene. LinkedIn - https://www.linkedin.com/in/sally-beck-mi-fih-20218a62/ Twitter - @SallyBeck66 Instagram - @sally_beck66 The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy