A sneaky bonus for you this week as I welcome back absolute rockstar of a human, Jim Knight - Author, Speaker & Podcaster. Jim's super power is all about elevating through culture and having just written another book in his series, this time "Service that Rocks", I thought it was high time we had him back. Jim is just box office in every minute and we get through:- MusicJim's BooksAuthenticityCreating wow experiencesPrice of admission stuffServiceAttitude and personalityRita GilliganService that rocks Jim's career may have taken him into other sectors teaching them all about the power of culture but his roots remain firmly in hospitality. Time spent in this mans company is time well spent indeed and there are so many wonderful takeaways from our chat. Enjoy! The Guest Website - https://www.knightspeaker.com/ Instagram - https://www.instagram.com/jimknightspeaker/ Twitter - https://twitter.com/knightspeaker Having led Global Training for Hard Rock International for two decades, Jim Knight teaches organizations how to attain their own “rock star” status. His customized programs reveal how to amp up organizational culture, deliver world-class differentiated service, and build rock star teams and leaders. The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy