What a total treat I have for you this week. Hot on the heals from an amazing experience at the Goodwood Festival of Speed this year, I thought it was high time we got someone else from this truly world class venue on the show. Enter in the absolute live wire that is Patricia Dickie, Director of Customer Experience at The Goodwood Estate. We get through a mountain of stuff:- The Goodwood EstateFestival of SpeedStarting in BarsLondon's Gold Paved StreetsThe early lifeDown Mexico WayThe University of hospitalityThe Hospitality CommunityRestaurant ReceptionEventsAccidentally working at GoodwoodThe never ending Goodwood evolutionWorking the Experience backwardPositive pressureBeing where you’re supposed to beThe Guest ExperienceHairbrained ideasFinding the funFitting in Courtney Love Patricia is all energy and is just a total joy to chat to and it's not just her story that is epic, her message on hospitality is too. What's more, she has often carved out her own job as she has progressed through her career so there's some really great takeaways here. An absolute must listen. Enjoy! The Guest Instagram - @patriciadickie LinkedIn - https://www.linkedin.com/in/patricia-dickie-50900148/ Patricia Dickie is the Customer Experience Director at Goodwood. She is responsible for creating and launching many of the new projects on the Estate which have included The Kennels Private Members’ Club and Vintage at Goodwood festival, the Three Friday Nights, the fully sustainable Farmer, Butcher, Chef restaurant and most recently Goodwoof, the world's coolest and most brilliant dog event The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy