I cannot even describe what a total joy recording this podcast was with 2023 AICR Receptionist of the Year, Chelsea Lacey. Chelsea is also Front of House Receptionist at the quite fabulous Pennyhill Park. Chelsea oozes natural fun and authenticity (Two traits that I'm sure serve her well in her role) all the way through our chat and she's got some cracking stories to boot. We get through:- Midweek weekendsMaking Rota’d shifts work for youThe (Genuine) Joy of working ChristmasHaving no planShoe shops in travel agentsThe Covid periodRejecting collegePubsPennyhill ParkReception for learning lifePillow Cases & VasesStaring at Guests handsAICR Receptionist of the yearWorld Receptionist of the yearHorse Masks Chelsea's energy for hospitality is incredibly infectious and I'd challenge anyone to sit through our chat and not have a big beaming smile on their face. Chelsea really brings the joy and fun to our conversation and it's easy to see why she was crowned this years UK champion. We wish her the very best of luck in 2024 at the World Finals in Nice. Enjoy! The Guest LinkedIn - www.linkedin.com/in/chelsea-lacey-6bbb41113 Instagram - @chelly_bean07 The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy