Up until around 2 years ago, I can't say that I'd even heard of the company that today's guest comes from, but when I learned what they do and how well they are doing it, I just had to get him on. I welcomed Max Lawrence, Director of Hospitality Assured to the show and we get through a lot, including:- What is Hospitality Assured?Knowing what you want to doThe privilege of giving serviceLearning the ropes with Holiday InnAccountingFascinating challengesMoving to Independent businessForensics and hospitalityStarting businessBusiness Challenges and SurvivalTaking on a hotelAttention to detail and consistencyThe IOH and Hospitality AssuredHospitality is everywhereInverness Airport And so much more. There are some twists and turns in Max’s story and some things I thought I’d never hear mentioned in the same breath as hospitality. The work that Hospitality Assured is doing is exactly what the industry needs right now and I wish Max and the team all the best for the year ahead. Enjoy! The Guest Max Lawrence FIH MTMI, is an Assessor & Director of Finance at Hospitality Assured. Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. They inspire and enable organisations to maximise their full potential by following world class processes, customer service standards and enhancing employee engagement. They help all businesses offering a service. Instagram Max - @maxlawrence14 Instagram Hospitality Assured - @ha_hospitalityassured LinkedIn - https://www.linkedin.com/in/maxlawrenceuk/ The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy