Marsha Acker reveals how to break free from the cycle of miscommunication and misunderstandings.  — YOU’LL LEARN —  1) The root of misunderstandings and miscommunications  2) The four actions of every conversation  3) The more effective way to disagree with someone  Subscribe or visit AwesomeAtYourJob.com/ep949 for clickable versions of the links below.  — ABOUT MARSHA —  Marsha Acker, CPCC, PCC, CPF, is the host of the Defining Moments of Leadership podcast, the founder and CEO of TeamCatapult, and the author of two groundbreaking and thought-provoking books:  The Art and Science of Facilitation and Build Your Model for Leading Change (a workbook). Marsha has an international presence and reputation as a facilitator of meaningful conversations, a host of dialogue, and a passionate agilest. She coaches leadership teams to grow their collective leadership and to build the capability of achieving true, sustainable behavior change through dialogue.  • Book: "Build Your Model for Leading Change: A Guided Workbook to Catalyze Clarity and Confidence in Leading Yourself and Others"  • Book site: BuildYourModel.com  • LinkedIn: Marsha Acker  • Website: TeamCatapult.com  — RESOURCES MENTIONED IN THE SHOW —  • Study: “Essential Conflict In The Workplace Statistics In 2024” from ZipDo  • Theory: 4 Player Model  • Book: "Dialogue: The Art Of Thinking Together" by William Isaacs  • Past episode: 159: Increasing Confidence by Increasing Self-Awareness with Dr. Tasha Eurich  • Past episode: 366: Mastering Conversations through Compassionate Curiosity with Kwame Christian  • Past episode: 707: Amy Edmondson on How to Build Thriving Teams with Psychological Safety  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.