On this episode, Pete and Julie welcome Senior Manager of Employee Service Center operations at Cox Automotive, Kenny Santo, to the show to share his knowledge and tips for getting started with AI in HR operations. Kenny shares his perspectives on AI in HR operations and employee contact center management, including how to get started, how to prioritize use cases, and how to maintain a human connection in the employee experience. He also shares his POV’s, key learnings and ‘a-ha’ moments derived along the way and the importance of governance in successful AI deployment programs. Connect with Kenny: LinkedIn:  https://www.linkedin.com/in/kenny-santo/ Connect with the show: LinkedIn: ⁠www.linkedin.com/company/hr-payroll-2-0⁠ Twitter: ⁠@HRPayroll2_0⁠ ⁠@PeteTiliakos⁠ ⁠@JulieFer_HR⁠ Take and share the Payroll Profession Confidence Survey: https://zohsy.com/Ok2w