In this episode of the Ignite, Chief Growth Officer, Lauren Leone, and Director of Patient Retention, Jordan Parrish, stress the significance of patient retention in the healthcare industry. They emphasize the cost-effectiveness of retaining existing patients and tackle common challenges, such as appointment cancellations. The discussion underscores the role of pre-appointment automation, personalized communication, and AI technology in improving patient engagement. RELATED RESOURCES 5 Communication Best Practices That Build Patient Loyalty -  https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/communication-best-practices-healthcare/ How to Reactivate Patients and Drive New Revenue Streams at your Healthcare Practice -  https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/reactivate-patients-and-drive-new-revenues-at-your-healthcare-practice/  Don’t Turn Your Back on Existing Patients: How to Boost Revenue with Reactivation - https://www.cardinaldigitalmarketing.com/healthcare-resources/podcast/how-to-boost-revenue-with-reactivation/