In episode 42, hosts Andrew and Maxi discuss the results of Andrew's recent interviews with 25 PT's across Canada for researching an article about caseload management. From discussions with clinicians in all stages of their career from recent grad to seasoned clinic owner, Andrew discovered new insights and fresh perspective on the importance, and common challenges of strengthening the patient relationship.   Some of the key topics discussed include:   The challenge of caseload management. The key and common theme around "relationship". The importance of the first appointment to set the foundation. Why language matters, and how information overload can lead to patient overwhelm instead of providing value. Leaning on the research to build trust versus over-pathologizing. Being a witness to their situation and pain in a professional way. How providing reassurance instead of positivity is a better approach.