We had the absolute pleasure of hosting Ms. Shweta L Srivastava, a seasoned industry expert with extensive experience at top-notch companies like Tata Cliq, Pepperfry, and Yatra.com. In this episode, Shweta ma'am helps us dive into the realm of Customer Experience (CX) strategies, sharing practical insights on how businesses can enhance customer satisfaction and loyalty. From discussing innovative approaches to time-tested techniques, she provides valuable advice on improving the overall customer journey. Don't miss out on this amazing podcast and do share your thoughts with us in the comments section below!