Hospitals across Ontario have been investing heavily in the development of electronic health records, patient portals, and digital health solutions. As information systems become more complex, so too must the means of securing them. In this episode, Commissioner Kosseim speaks with The Ottawa Hospital’s Chief Information Officer, Shafique Shamji, and Chief Privacy Officer, Nyranne Martin, about how they work together to integrate the hospital’s privacy and information security programs, and minimize risks to patients’ personal health information. We’ll hear lessons learned following a major IT transformation project, some of the silver linings resulting from the pandemic, and how to build a corporate culture that puts patients first.