Previously recorded live at IIEX North America, Shazia Ali, Director of Community at Zappi, explores the importance of empathy when tapping into a growth mindset, the role of community building in creating strong customer - and internal - relationships and being comfortable with the uncomfortable to create ripples of change. Pressed for time? Catch the key takeaways around the 44 minute mark. Content we discussed in this episode: Time to Think: Listening to Ignite the Human Mind by Nancy Kline You are Awesome by Matthew Syed Rebel ideas by Matthew Syed Listening like a leader podcast episode with Nick Graham