Editor's Note: This episode was recorded in late 2022. Since then, Adrienne has joined the digital and content strategy practice at Evolving Web, a Drupal-focused web design and development agency, as a Senior Digital Strategist In this episode, Enterprise Knowledge CEO Zach Wahl speaks with Adrienne Smith, former Associate Director of Knowledge Management at Ubisoft. She was responsible for helping teams share knowledge, collaborate, and innovate within the organization and worked with...

Enterprise Knowledge CEO Zach Wahl speaks with Gary Wyatt, Senior Group Knowledge Manager at HSBC, a global financial services organization that serves over 40 million customers worldwide. Gary is an award-winning knowledge management consultant with over 22 years of diverse experience across multiple roles, countries, languages, and industries, and he is focused on delivering tangible, measurable results for his clients. In conversation with Zach, Gary discusses the importance of a...

Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to the defense of the United States. Bill, who has been at DISA since 2007, discusses the importance of fostering knowledge management within the government and between government organizations, and speaks...

In this very special episode of Knowledge Cast, CEO Zach Wahl speaks with fellow EKers Joe Hilger and Rebecca Wyatt about the resurfacing trend of Enterprise KM Portals.  Listen as three of knowledge management's leading voices discuss the common challenges and use cases these portals can address, the best combinations of core components, and what's so exciting about the new-and-improved KM Portals gaining prevalence today (hint: personalization and context might have something to do with it).

Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, implementing knowledge management initiatives, and developing process efficiencies to support optimal client service and insightful content development. In conversation with Zach, Sandrine...

Enterprise Knowledge CEO Zach Wahl speaks with Taylor Paschal, Senior Knowledge Manager at Noom, a consumer-led digital health company that helps people live healthier, happier lives. Over the course of her 4 years at Noom, the Knowledge Management program has supported more than 3,000 employees by building a knowledge base of over 11,000 articles, developing relationships with hundreds of SMEs and stakeholders from across the company, and aligning with training initiatives delivered as...

Enterprise Knowledge CEO Zach Wahl speaks with Maureen "Mo" Weinhardt, Director of Knowledge Management & Content Creation at Mach49, a growth incubator for global industries. An avid learner, Mo’s passion for developing exceptional people, programs, and content inspires her work to improve complex organizational systems and support dynamic, cross-functional teams.  In conversation with Zach, Mo discusses how the scope of Knowledge Management affects daily meetings, KM's role in managing...

In this episode, we present the live recording of KMWorld 2022's Closing Keynote. Enterprise Knowledge CEO Zach Wahl speaks with a guest panel about their thoughts on this year's event and ideas for future events. Featuring: Phaedra Boinodiris, Principal Consultant for Trustworthy AI at IBM Jean Claude Monney, Digital Workplace & KM Advisor at The Monney Group, LLC Gloria Burke, Global Director of Knowledge Management at Slalom Larry Prusak, Author of The Smart Mission - NASA's Lessons...

At KMWorld this year, Enterprise Knowledge set up a pop-up podcast studio to talk with guests at the conference. In this episode of Knowledge Cast, we bring you more of our favorite conversations from these recordings. EK COO Joe Hilger speaks with John Lewis from Searchblox and Walter Mayo from expert.ai about the products they showcased this year and what they can do for your knowledge management organization.

At KMWorld this year, Enterprise Knowledge set up a pop-up podcast studio to talk with guests at the conference. In this episode of Knowledge Cast, we bring you our favorite conversations from these recordings.  EK CEO Zach Wahl speaks with Yonah Levenson from Rutgers University, Daniel Canter from ASML, and Sarah Jacobson from MinterEllison. 

In this episode of Knowledge Cast, Enterprise Knowledge's thought leaders give a sneak peek into what they will be speaking about at KMWorld 2022.  KM World (or, the Knowledge Management & Enterprise Solutions Conference) is the world’s leading knowledge management event, and EK is again playing a central role, leading twelve sessions throughout the conference. This year's proceedings will take place at the JW Marriott in Washington, DC on November 7 – 10, 2022. For more information on...

Enterprise Knowledge CEO Zach Wahl speaks with Barry Byrne, Global Head of Knowledge Management Strategy at Novartis, one of the world’s largest pharmaceutical companies. He joined Novartis from the Irish Defence Forces, where he led a multi-award winning Knowledge Management program as the Chief Information and Knowledge Management Officer. In conversation with Zach, Barry discusses the importance of leadership in KM programs, he also speaks about Novartis' focus on connecting the dots...

Enterprise Knowledge CEO Zach Wahl speaks with Bryan Yee, Director Of Knowledge Management at Amgen, one of the world’s largest biotechnology companies. Bryan has been at Amgen for over 16 years and has served as the Director of Knowledge Management since 2019. His team is focused on tapping into the collective genius of drug developers, with a specific focus on fostering a culture of psychological safety and leveraging data science to reduce the friction of knowledge sharing and discovery.

Enterprise Knowledge CEO Zach Wahl speaks with Mirna Lessinger, Senior Program Manager in CSS Business Transformation at Atlassian, where she is currently focused on program delivery for the Talent Enablement team. Mirna has led Knowledge Management, Support Operations, and Customer Experience initiatives for over 10 years at tech companies like Okta and Innovative Interfaces. With a Master in Library and Information Science from University of Washington, her background is a blend of IT...

Enterprise Knowledge COO Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years. ProcedureFlow allows organizations of all sizes to document their processes online in simple hyperlinked flowcharts. Once processes are mapped, you can use them to reduce training time, ensure consistency, and socialize your workflows to...

Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence. Liz has a PhD in Knowledge Management...

Enterprise Knowledge COO Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of Tridion Docs, one of the most innovative headless CMS solutions on the market, and has been at RWS for 4 years.  Before RWS, Joe designed and led the development of a personalized guidance app that helped millions of users without requiring any...

In this episode of EK AMA, Zach Wahl asks Joe Hilger "How does Taxonomy help search?" as well as "How should taxonomy and search work together in a mature knowledge management system?" If you have any questions that you want answered by our team, contact us at www.enterprise-knowledge.com

Enterprise Knowledge COO Joe Hilger speaks with Michael Andrews, Content Strategy Evangelist at Kentico. Kentico is a global software vendor with two award-winning products, Kontent and Xperience. Michael has been at Kentico since 2019 and focuses on advising global enterprises on how to innovate their content practices and operations, providing fresh thinking on how to address future digital publishing challenges. Kontent is a recognized leader in headless CMS that empowers enterprise...

Enterprise Knowledge CEO Zach Wahl speaks with Darryl Wing, Director of Knowledge Management at Fluor. Darryl has been the Director of Knowledge Management for over 8 years at Fluor and currently oversees all aspects of the Knowledge Management business model. He is also tasked with supervising, training, and  mentoring Fluor's Knowledge Managers and technical support staff to enhance team performance and ensure adherence to established protocols.  In addition to this, Darryl regularly...

In this episode of Knowledge Cast, Zach and Joe pass the mic to globally recognized KM expert Bill Kaplan, who interviews them about their new book Making Knowledge Management Clickable: Knowledge Management Systems Strategy, Design, and Implementation. Zach and Joe speak about how they got involved in Knowledge Management, their history founding Enterprise Knowledge, and how they decided to write a book about bridging the gap between knowledge management and technology. They also speak...

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve...

In this episode of the Knowledge Cast, EK COO Joe Hilger speaks with Dorian Selz, Co-Founder & CEO at Squirro. Dorian founded Squirro, the leading Augmented Intelligence platform, just over 10 years ago, and has been keeping business users in the know and able to determine their next best actions ever since. He has over 25 years of experience in everything digital, notably search, artificial intelligence, e-commerce, and team building, which he directly translated into a career as a...

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Megan Brown, Director of Knowledge Management & Data Literacy at Starbucks. Megan has been at Starbucks for almost 5 years, recently founding the Data Literacy team to drive analytics-driven decision making. She builds high performing, inclusive teams through delivery of forward-thinking products, building trust, and removing obstacles. 

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicole Beale, Knowledge Management Project Manager at Ball Aerospace. Nicole has been at Ball for over 6 years and was the first full-time KM professional at Ball Aerospace. She works to develop tools and processes that help get the right knowledge to the right person at the right time.