In this special episode, John talks to Founder and CEO of The Behaviour Company, Anne-Maartje Oud. For 20 years, Anne-Maartje Oud has been a behavioural advisor/consultant, trainer, chairwoman and keynote speaker. She is the CEO and founder of The Behaviour Company based in Amsterdam, customising personal development programs for companies and organisations worldwide. Anne-Maartje Oud specialises in creating better working environments, developing better interpersonal skills and more effective communication. Her focal point is creating awareness within organisations by focusing the attention of managers, executives and teams on effective (non-verbal) communication, behavioural issues, leadership and influence. During this interview, John and Anne-Maartje talk about emotion vs logic in conversations, how non-verbal behaviour helps with negotiations and so much more. We really hope you enjoy this episode as much as John enjoyed the interview. You can follow Anne-Maartje’s and The Behaviour Company’s social channels through the links below. Website - https://www.behaviourcompany.eu/ LinkedIn - https://www.linkedin.com/in/annemaartjeoud/ Twitter - https://twitter.com/annemaartjeoud   BEST MOMENTS “If you do not address difficult behaviour, it starts to simmer and rot.” “Taking up space is better than just diminishing yourself and being very small.”   VALUABLE RESOURCES Leadership Revealed Podcast The Agency Roadmap Members Website    ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries.   CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ [email protected] This show was brought to you by Progressive Media