This week on SoundNotes our Founder and CEO, Mike Cottmeyer, joins Dave to discuss why simply showing up and having the answer for the customer is not enough. During this conversation, Mike explains the process he follows when engaging with clients to ensure he is truly hearing them and understanding the way they see the problem, and how that begins a series of steps that enables him to work with the client to find the best solution for them. If you are involved with introducing change in an organization, especially from a consulting standpoint, this interview is a must.