Join Michelle Ockers for a compelling conversation with Dustin Lacasse, the L&D Lead at the San Diego Zoo, as they delve into the world of non-profit L&D. Lacasse shares his personal experiences, highlighting both the challenges and possibilities. He brings to light his team’s strategic approach to performance management by moving away from a “needs improvement” to a "developing towards standards" model. He also discusses data-driven refinements and meaningful learning pathways all within the Zoo's unique ecosystem. Discover how the San Diego Zoo drives global impact through its conservation mission. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/130/  Podcast information and more episodes: https://learninguncut.global/podcast/