Building useful software requires more than just knowing how to write code. It demands curiosity to understand the problem which the software is supposed to resolve. It also requires the willingness to understand the people - not only those who will use it but also those who are building this software with you!  Today we talk with Dawn Ahukanna, the design principal and front-end architect at IBM. She leads an integrated and consistent user-focused design across enterprise software focused on data analytics and cognitive user experiences. She shares the methods and the tools she uses when figuring out how people work - an essential piece of knowledge if you want to create the best user experience.  When you finish listening to the episode, make sure to connect with Dawn on Twitter and LinkedIn.  Mentioned in this episode: Dawn on Twitter at https://twitter.com/dawnahukanna Dawn on LinkedIn at https://www.linkedin.com/in/dawnahukanna Dawn’s website at http://dahukanna.net