In this episode of Lessons I Learned in Law Scott Brown speaks to Helen Lowe, Head of Operations for the General Counsel’s office at easyJet. Helen is an operational change and transformation specialist with experience both as a consultant with KPMG and in industry with Sellafield Ltd and the Co-op.   In this episode Helen reveals what legal ops is, what her role can involve and how legal ops can shape and enhance a business.   Helen also shares some of the lessons she learned in law including: ·      Think harder! You need to be able to explain yourself clearly, think through any proposal and consider that there’s always something new to be learned. ·      The relationships with law firms can be fractious, but they can also be really fun! Learn to know how, and when, to respectfully push boundaries.  ·      Be patient! Legal teams can be very busy so make sure you allow projects sufficient time to develop and progress.      Presented by Scott Brown of Heriot Brown Legal Recruitment.    Follow Heriot Brown: Twitter | LinkedIn |  Facebook | Instagram