EP039 - Service Excellence: Hospitality Icon Horst Schulze
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Description
As a legend and leader in the hotel world, Horst Schulze created operating and service standards that have become world famous throughout the hospitality industry and beyond. Horst is a founding member of both the Ritz Carlton Hotel Company and The Capella Hotel Group, and is the author of "Excellence Wins: A No Nonsense Guide to Becoming the Best in a World of Compromise."
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