In episode 115 I'm speaking with Carol Marzouk, the Executive Lion Tamer. According to Carol, ''We're all icebergs. We have stuff everyone sees and then stuff that they don't. The trick is to get underneath the iceberg in a non-invasive way so you understand people's currency. Even if you've been with them for 30 years, you can ask questions like, ‘’You know, I know we've worked together for a long time, and shame on me for not asking sooner, but I've been thinking about how important you are to me. And I want to know, where do you see yourself in a year?’’   TALKING POINTS [2:15] What’s the story around how you gained the title, ‘’Executive Lion Tamer’’ please Carol?   [8:50] There are 3 types of aggressive behavior: ·      physical and verbal aggression ·      active aggression ·      passive aggression.   [25:12] Many times we'll say that person just doesn't listen. A tool to use is to listen with a pen. You can say, ‘’What you're saying is so important to me that I'm going to write down as much as I can.’’ [27:44] When you go through the stages of engage and inspire, then the last piece is unite, unite the team. And this is where you really not only have culture by design, you design your culture, bringing everyone together and uniting them as a cohesive team that has each other's backs. F [30:43] I should be asking them about where they want to head in their career. You ask them, what are your motivators? What gets you excited? How do you like to learn? How do you like to complete projects? Do you like to be told step by step or told just the outcome and then you figure out the how? It's having these dialogues to get underneath the surface and make people feel valued. CONTACT CAROL MARZOUK  LinkedIn: linkedin.com/in/carol-marzouk-the-executive-lion-tamer®️-4bb750 Website: https://leadershipnsoul.com/ ABOUT PODCAST HOST, NINA SUNDAY Youtube channel: https://www.youtube.com/@manageselfleadotherspodcast?sub_confirmation=1   Connect with host, Nina Sunday on LinkedIn HERE: https://www.linkedin.com/in/ninasunday/ You can suggest a guest, ask a question, make a comment.   To subscribe to Nina Sunday's personal blog go to https://www.brainpowertraining.com.au/ and scroll to bottom of the page to register.   Nina Sunday's training company website https://www.brainpowertraining.com.au/   To visit Nina Sunday's speaker site go to https://ninasunday.com/ You can request a proposal for Nina Sunday to speak at your conference Australia Pacific and globally on: Psychological Safety Rookie Mistakes Leaders Make Second Curve Thinking: Change Before You Have To Learn more about your ad choices. Visit megaphone.fm/adchoices