International Hostage Negotiator Richard Mullender tells us about his career as a hostage negotiator, what type of person it takes to do his job and how emotional intelligence can help us in every day life. A lot of brain food in this one. We mention Phillips Shavers a lot in this podcast because to celebrate the launch of Philips Beard Trimmer Series 7000 a trimmer which vacuums up hair ( an issue for a many) they partnered with Richard to put together a guide to negotiating some of the toughest situations that co-habitation can throw at you! What you think of the show? Let us know by clicking here!