As we all know, big New Year’s resolutions rarely last. The secret is actually small, incremental changes. In this episode, Mark helps you map out highly effective changes to your service business. He focuses on five steps you can follow to examine how you are delivering - from your clients' perspective - to identify gaps in your business and close them. From how to navigate the initial inquiry, delivering the service, and even ending the relationship, Mark (flying solo without Nick today) gives you small, actionable steps and questions you should be asking of your process along the service delivery spectrum to maximize your time and ultimately retain more satisfied clients. The Mastermind for Business podcast is powered by Business Accelerator Mastermind, a coaching program that helps service business owners and professionals double their revenue whilst halving their time in the business. Each week, Mark Creedon, a Business Coach at Business Accelerator Mastermind, speaks with some of the best business minds in the world and shares simple, practical steps you can take to create the business you always wanted. About Business Accelerator Mastermind Business Accelerator Mastermind is a hands on practical program aimed at driving results fast. Spearheaded by Mark and Caroline Creedon and a range of highly qualified experts, the program will give you back the freedom you hoped for when you first started your business or professional practice. With his coaching program, Business Accelerator Mastermind, Mark helps business owners maximize their time, set and achieve goals, while remaining accountable. In today’s podcast, Mark explores: What should/shouldn’t you be working on? Resolutions don’t last Only incremental growth and change are sustainable Five stages of the client journey process The inquiry, saying yes, starting the work, delivering the service, and ending the relationship Inquiry - mastering various aspects of this step Make it easy to do business with you! Navigating the ‘sales conversation’ Start clients sooner than later, including a ‘quick win’ to prove the value of your service Delivering the service - are you making ‘no news’ update calls during wait periods/downtime? Send us your comments and feedback! Resources/Links: Book: Buy Back Your Time Mark Creedon LinkedIn Mark Creedon Facebook Business Accelerator Mastermind Mastermind for Business Podcast