Linda Kreter and Military Network Radio speaks with Dr. Colleen Richardson, PsyD (Executive Director) and Mr. Tim Jobin, LCSW (Deputy Director) about the significant and ongoing progress in Caregiver Program team building and cohesion in the Department of Veteran Affairs Caregiver Support Program (CSP).Progress is measurable. There has been a cultural shift by inclusion of staff experiences, and a focus on standardization, clarity, and two-way communication. Receptivity by Caregivers as viewed on social media groups, and in listening sessions show how this shift is appreciated. Caregivers are being heard and understand Progress rather than Perfection. Everyone serves and together we make a difference!