Property buyers have said their home completions are being left in limbo after a company providing IT services to law firms was hit by a cyber incident. Money Box has found some of the UK's largest lenders have begun extending mortgage offers for those affected. A national debt charity is calling on lenders to improve the way they identify customers who're getting into problem debt. StepChange says its recent research shows almost half of people with credit debt are experiencing difficulty with household bills and 1 in 6 adults are using credit to make ends meet. UK Finance which represents banks and credit card companies says lenders are committed to lending responsibly. Charities are facing weeks or even months unable to access their own money thanks to the unexpected closures of their bank accounts. We've been getting emails about accounts being closed without people being given any reason or warning. UK Finance says banks will only take a decision to close an account after an extensive review and analysis. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sandra Hardial and Jo Krasner Editor: Jess Quayle (First broadcast 12pm Saturday 2nd December 2023)