In this podcast, we cover - 1. Why higher pay for workers doesn’t mean higher prices for customers, and the Costco case-study 2. Employee turnover: what drives it & how it costs companies more than most executives think 3. Differences in mindsets between good jobs and bad jobs systems Zeynep Ton is a Practice in the Operations Management group at MIT Sloan School of Management. She is also president of the nonprofit Good Jobs Institute, where she works with companies to improve their operations in a way that satisfies employees, customers, and investors alike. Before joining MIT Sloan, Ton spent seven years on the faculty at Harvard Business School. She is the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits and The Case for Good Jobs: How Great Companies Bring Dignity, Pay and Meaning to Everyone’s Work.