While creating her new role, what did Kriegler do to structure the department, learn the job, gain visibility into Alaska Airlines’ supply chain and prepare for the inevitable challenges? How did that preparation serve her when dealing with a seemingly endless series of crises? And how did she...

What do business leaders fail to understand about how to “keep the phones ringing” as they maintain and grow their businesses? What are the keys to forecasting where a firm is headed and holding itself accountable? And how can they build an environment where ownership in the business’ success is...